Terms & Conditions

1. Introduction

Welcome to WHALEAWAY! These terms and conditions outline the rules and regulations for the use of WHALEAWAY’s website and services.

2. Acceptance of Terms

By accessing this website and/or using our services, you agree to these terms and conditions in full. If you do not accept all of the terms and conditions stated here, please do not continue to use WHALEAWAY’s website.

3. Services Offered

WHALEAWAY provides personalized travel planning services, including:

1. Tailor-made travel itineraries
2. Accommodation recommendations
3. Activity suggestions
4. Restaurant recommendations
5. Travel consultations

4. Pricing

Our service packages include:

1. 🐬 The Dolphin Escape: Starting at $400 for up to 5 days of travel
2. 🐢 The Sea Turtle Adventure: From $500 to $1,200 for 6 to 15 days of travel
3. 🐋 The Blue Whale Expedition: Starting at $1,500 for 16 days of travel or more
4. 🧳 Travel Consultation: $100 for a 1-hour meeting and a personalized PDF with recommendations

Prices are based on two travelers. Additional costs may apply for larger groups.

5. Delivery and Fulfillment

We provide our travel planning services through:

1. Personalized consultations
2. Detailed itineraries delivered via email

Typical delivery timeline is 7-14 days after the consultation.

6. Payment Methods

We accept the following payment methods:

1. Credit Card
2. PayPal
3. Bank Transfer

7. Deposit Policy

To secure our travel planning services, the following deposits are required at the time of booking:

1. 🐬 The Dolphin Escape: $50 USD
2. 🐢 The Sea Turtle Adventure: $100 USD
3. 🐋 The Blue Whale Expedition: $200 USD
4. 🧳 Travel Consultation: $100 USD (for the consultation fee)

Deposits are non-refundable unless specified under the refund policy. The deposit will be deducted from the total service fee, and the remaining balance is due upon delivery of the final itinerary.

8. Refund Policy

Refunds are available under the following conditions:

1. A full refund can be requested within 7 days of purchase if no services have been rendered.
2. A partial refund (50%) is available if requested within 14 days of purchase, and services have begun but are not completed.
3. No refunds are available after 14 days of purchase or if the full itinerary has been delivered.

9. User Responsibilities and Conduct

Users are expected to:

1. Provide accurate and complete information for travel planning.
2. Follow all instructions and guidelines provided during the travel planning process.

10. Account Requirements

Creating an account is not required to use our services. However, providing contact information such as name, email, and phone number is necessary for communication and service delivery.

11. Privacy and Data Protection

We collect personal data, such as name, email, phone number, and travel preferences, solely to deliver personalized travel planning services. This data will not be shared with third parties without explicit consent. Users have the right to access, correct, and delete their personal data.

12. Liability Limitations

WHALEAWAY is not liable for any direct, indirect, incidental, or consequential damages arising from the use of our services. Users agree to use our services at their own risk. WHALEAWAY provides its services “as is” and without any warranty or condition, express, implied, or statutory. WHALEAWAY specifically disclaims any implied warranties of title, merchantability, fitness for a particular purpose, and non-infringement. WHALEAWAY does not guarantee continuous, uninterrupted, or secure access to its services, and operation of the website may be interfered with by numerous factors outside of WHALEAWAY’s control. WHALEAWAY does not provide travel insurance and is not responsible for any losses, injuries, or damages that may occur during travel. We strongly advise obtaining your own travel insurance.

13. No Booking Policy

WHALEAWAY provides travel planning services only and does not book flights, accommodations, or activities on behalf of clients. Users are responsible for making their own travel arrangements based on the recommendations provided.

14. Personal Use Only

The services and itineraries provided by WHALEAWAY are for personal use only. Reselling, distributing, or using our services for commercial purposes without prior written consent from WHALEAWAY is prohibited and may result in additional charges or legal action.

15. Dispute Resolution

Any disputes arising from the use of our services will be resolved through mediation. If mediation fails, the dispute will be subject to the jurisdiction of the courts in Tel Aviv, Israel.

16. Accessibility Statement

WHALEAWAY is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards. For more information, please refer to our Accessibility Statement.

17. Changes to Terms

WHALEAWAY reserves the right to update these terms and conditions at any time. Users will be notified of any significant changes via email or through a notice on our website.